im sure we all heard of zappos.com , one the the most successful SHOE retailers of all time as well as one of the biggest ecommerce websites in the world heres a link to the CEO of zappos.com's blog
Click here --> Ceo Blog
Click here --> Ceo Blog
and this his follow up post
Click here--> Follow Up
edit :i wrote this blog post in dec 2008 ,not sure why it was in my drafts till now
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